Frequently Asked Questions
How will I know my order has been shipped?
You'll receive an email notification with an order number. As soon as your order is send to you you will receive an e-mail from our shipping partners PostNL, DHL, Deutsche Post, La Poste, USPS, DPD or UPS. From there you can follow your package.
How do I check the status of my order?
You can stay up-to-date about your order by subscribing to our emails. This way, you'll automatically receive the latest updates and status notifications about your package!
Do we accept refunds?
YES. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
For more information go to our ''Refund policy''
How can I contact you when I have more questions?
Our customer service team is here to help! Reach out via email at [unitythreads.eu@gmail.com] for assistance.